Same-day delivery: Floral arrangements ordered before 2:00 p.m. in the recipient’s location on business days can be delivered the same day. Buyers must order before noon on Saturdays for same-day delivery.
Contact options: Even if you order flowers online, it should be easy to speak to a customer service representative. Make sure you can find a telephone number or participate in a live chat before placing your order.
In business more than 78 years, Teleflora is an experienced flower delivery service. The company offers same-day delivery on many flowers, but also allows consumers to schedule their orders up to three months in advance.
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Because literally no other company we called did this, or came anywhere close to matching this level of service. Only one other company, ProFlowers, got a decent customer service score. This was a refreshing change after dealing with companies like FlowerPetal and Ava’s Flowers, which kept us on hold for so long that we finally hung up. Even worse was 1-800-Flowers: The company greeted us with an automated operator, who proceeded to connect us to a conference call center, demand a passcode and then hang up on us. If we’d had truly urgent questions, FTD was one of the few services that left us confident we’d actually be able to get in touch with a human being.
The world of online flower delivery today is drastically different. A variety of services offer gorgeous bouquets, plus approachable, transparent prices and quick, easy delivery. Below are the five best ones around, all personally tested and vetted by our team. Time to make Mom proud.
Interestingly, FlowerPetal got poor ratings in Seattle: while lovely enough, the roses weren’t long-stemmed and the bouquet lacked the drama that was advertised online. Would the baby’s breath have helped?
Gladioli have a tall flower stem composed of multiple flowers that can measure up to 4 feet tall. They are typically used in fan sprays, which are classic and elegant arrangements for traditional funeral services. The gladiolus embodies strength of character, sincerity, and moral integrity. They are available in a wide range of colors, including white, pink, red, purple, yellow, orange, salmon, and green.
The online flower delivery industry is huge, accounting for more than $3 billion in sales in 2017. But it doesn’t have a great reputation. It’s easy to find customer horror stories that range from wilted, pitiful bouquets to deliveries that simply never showed up. The best online flower delivery service should be different: It should reliably deliver beautiful blooms anywhere in the continental US. Our quest to find the best took us past company websites straight from the year 2000, through some seriously underwhelming customer service calls, and led — eventually — to a handful of stunning bouquets. Our winner was Florists’ Transworld Delivery (FTD), one of only a few companies that managed to meet all our criteria. FTD delivered bouquets of consistent quality across our four test cities, and we had no trouble getting a real, live customer service rep on the phone to address our questions. If this company doesn’t have the flowers that you want, you can also try FlowerPetal, 1-800 Flowers, or The Bouqs Co., but we found their quality less consistent.
While lovely, the FTD bouquet was not actually the most stunning arrangement we saw. Where FTD won us over was with its consistency in all four of our test cities — the company’s bouquets got top scores in Chicago, Seattle, and our two rural communities, which we discovered is hard to do. In Seattle, tiny purple buds accented the roses, and this delivery was the only one that included a little red ribbon around the vase. In our two rural cities, the quality of the roses was striking, although our Wisconsin-based recipient pointed out that each FTD bouquet had a lot more greenery than the pictures on the website suggested — which is good or bad depending on how you feel about greenery.
Gift baskets are popular, with many firms offering such things as gourmet chocolates, wines, cheeses, crackers, coffees and teas. For the best gift basket services, take a look at our gift basket reviews.
Shipping service delivery: Some companies ship flowers directly to the recipient from exotic locations, and these may offer a wider variety of choices than local florists. Flowers shipped from a long distance usually arrive in a well-insulated box and are delivered by a shipping service like UPS or FedEx.
The Bouqs Co. is a start-up that offers eco-friendly, “farm-to-table” flowers. They partner with farmers that practice sustainable agriculture — think minimal water waste, and flowers cut only once they’ve been ordered. Along with colorful descriptions of its bouquets, you’ll find a picture and video of the farm each arrangement comes from.
Orchids say “I will always love you”. When giving an orchid plant as a gesture of sympathy, it is important to give consideration to color. Pink and white are traditional colors of sympathy. Varieties such as the phalaenopsis orchid and dendrobium orchid are suggested by florists as appropriate plants to denote sympathy.
Bouquet size: Many online flower delivery services offer multiple sizes of the same bouquet at varying prices. These websites typically provide an estimate of how many flowers are included in each size, and some include pictures of how the various sizes will likely look.
We picked firms that offer you a wide variety of products, services and community-related features. As a customer, you deserve services that deliver a first-class experience for all your floral and gift needs, as well as other factors that contribute to a good online flower delivery service.
Bouquets and balloons are a suitable gift for birthdays, the birth of a child, graduations and other events that you want to celebrate. Most florists have a variety of vases, balloons and other gifts to fit all celebratory occasions.
A flower auction is a place where beauty meets business. For example, The Aalsmeer Flower Auction is commonly called by its visitors as the biggest commercial building and it is no surprise with its busy traffic and auction halls which supply around 21 million flowers a day to the flower hungry markets all over the world. This auction concentrates around 50 % of the total Dutch flower and plant traffic and the rest is controlled by another five Holland’s auctioneers. I can’t describe this industry better than this video made by FloraHolland, see bellow.
FTD was also the hands-down total dominator in customer service. When we called to file a (fake) claim about a missing bouquet, someone answered in under 20 seconds at 12:30 AM on a Sunday night. She was apologetic, kind, and offered us a refund or a store credit immediately upon hearing the problem. Why is this worth noting?
A first-rate online flower delivery service makes it easy to order flowers online or by phone and can answer your questions quickly and courteously. Another useful service is the electronic reminders that you can sign up to receive. If you have ever forgotten a birthday or anniversary, you will no doubt appreciate an electronic reminder so that disaster doesn’t happen again. In addition, some have customer loyalty programs that let you accumulate points for discounts and special offerings.
In London the best place to get flowers in great amounts is the New Covent Garden Flower Market. Which is simply the biggest and best wholesale flower market in the UK. Though beware the fact that is place caters to the need of florists and operates at night time, so if you plan a visit be ready to wake up early. If you want to know more about New Covent Garden Flower Market check out my post about it or enjoy the video below.
Exotic blooms: You can order any flower you want for your recipient, but exotic flowers may not be available unless you order well in advance. Consider using a company that ships flowers directly from the source to the consumer for the freshest exotic options.
For us, “best” meant a company that would be able to deliver flowers anywhere in the United States. We didn’t include mobile apps, focusing solely on flowers that can be ordered through a website. We also looked only at companies that deliver to individuals, leaving off florists that specialize in arrangements for events, groups, or corporations. That left us with 29 companies, and we started by analyzing their flower selection, ordering experience, quality, and customer service to find our top picks.
In business since 1976, 1-800-Flowers sells a wide variety of gifts, including gift baskets, keepsakes and bouquets. The company offers standard bouquets and bouquets with fair-trade flowers that can be scheduled for same-day delivery or delivery at a later time.
The Chicago bouquet was delivered in a clear glass vase, dropped off by hand with no box or wrapping — the delivery person just handed us the vase of flowers and that was it. The arrangement was kissed with tiny daisies we didn’t know would be there, and dramatic, trailing greenery trickled down the sides of the vase. It didn’t look like its picture online (which actually makes the bouquet look sparse); it was better. It was also bigger by a third than most of the other bouquets we received, and carefully arranged to set off the red roses, which were fresh and at the height of their beginning-to-open beauty. They smelled wonderful. We were stunned.
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The type of flowers you choose can express specific sentiments. The traditional language of flowers provides a way to convey your feelings and send a meaningful message. The gift of a plant is often an ideal choice, as they provide a long-lasting tribute to the loved one lost, as well as a constant reminder of the friendship and affection you wish to support the bereaved through the grieving process.
To find out, we ordered similarly composed and priced multicolor long-stem roses as well as mixed-flower bouquets from three popular online sites: 1-800-Flowers, FTD, and ProFlowers. We selected arrangements that were supposed to be delivered in boxes (which usually means they’re sent from a central warehouse), representing what many consumers might receive during one of the industry’s busiest times of year. Flowers that arrive in a vase are usually arranged by a local florist.
We took pictures of the three bunches of roses in our photo studio. Then we asked 77 staff volunteers to inspect the arrangements and choose which ones they thought represented the best and worst quality, all under the supervision of our lab experts. We followed with an online survey of 162 staffers who were shown the flowers online pictures (we didn’t identify the websites) next to photos of the roses that were delivered, and asked how similar they were on a scale of one (not at all similar) to five (extremely alike). FTD roses got the best scores; staffers liked the ProFlowers bunch the least.
All the companies we reviewed provide a website where you choose flowers and pay for them. You typically need to establish an online account with the firm, which is easy to do, and then fill in what you want, where and to whom it should go, and how you will pay.
Florist’s choice: Some sites have special prices if you allow the local florist who will deliver your flowers to design the bouquet. You won’t have a choice about what types of flowers they include, but you will be able to select the general size of the arrangement.
In Chicago, the roses in the 1-800 Flowers bouquet were seriously glorious — big, luscious, bold blooms dotted with sprays of baby’s breath, and the vase was nice and heavy. This was the most traditional bouquet we saw: Close your eyes and picture a dozen red roses; that’s what these were. These roses got good scores in all four cities, although you can see that even between Seattle and Chicago, the arrangements were very different. Seattle’s felt sweeter and less dramatic, although it got extra points for being delivered within hours of placing the order.
FlowerPetal.com provides online access to fresh flowers with same day delivery. Customers can track their floral arrangement or gift basket orders through a free account profile or contact customer service during business hours.
The Basics: Farmgirl offers a variety of floral arrangements, snacks, and gift boxes, all ethically sourced and beautifully packaged in burlap. Just put in your zip code to see what’s available in your area. Two insider tips: The Peony by the Pound was one of the best-selling flower arrangements last year and when you select With Heart: Every Mother Counts Farmgirl Flowers donates $10 to Every Mother Counts. It’s basically two gifts for one.
Organic flowers are harder to come by, as pesticides and chemical treatments are often used to protect and preserve the flowers. Organicflowers.com is an option but once again, it didn’t pass our satisfaction guarantee criteria. You can also try your luck locally: Neighborhood markets or stores like WholeFoods sometimes offer organic arrangements.
Sending a seasonal spring plant is a nice and appropriate gesture to give to a grieving family. It can be enjoyed indoors and when they feel up to it, they can plant it in their garden. This hardy plant that will grow in almost any soil that is kept moist, and the mophead hydrangeas will continue to bloom for many years. The hydrangea is a gift of thanks in repayment for understanding and is given as a gesture of heartfelt sincerity.
Some level of customer service. We thought our standards were pretty basic: customer phone support, a human being instead of an automated message, and no more than three minutes of hold time. We also wanted to be offered a refund or credit if we had any issues. (As it turns out, this was shooting for the moon.)
If you can’t go to work in the morning, realize it’s your mom’s birthday, order flowers, and then have them there that very afternoon, what’s the point? Many online flower delivery companies charge extra (sometimes 25-50 percent extra) for same-day delivery service, but we wanted this feature to be an option in case you needed it.
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