Ava’s Flowers opened a brick-and-mortar florist’s shop 30 years ago. Today, customers can buy flowers online, by phone or from the shop, and can get custom bouquets, unusual flowers and quick turnaround after placing an order.
The high scores were a surprise. 1-800-Flowers isn’t exactly beloved, and we experienced a few of its biggest complaints first hand. When you place your order, shipping costs are hidden until the very last second — a shock if you’re not braced for it. Our bouquet of 12 long-stemmed red roses jumped in price from $60.00 to $96.44. This jump was especially painful after we’d experienced the transparent checkout process of The Bouqs Co., which folds shipping into its advertised price (a cheaper price, at that). 1-800-Flowers is also the company whose robo phone center hung up on us. We assume these factors have a lot to do with the company’s numerous 1-star reviews, and they are definitely the reasons 1-800-Flowers came in third. But would we be thrilled to have their bouquets on our desk at work? You better believe it.
Blooms Today offers special packages for birthdays and holidays. They are one of the few flower delivery companies to offer a money-back guarantee on same-day deliveries and a refund if a recipient doesn’t like the flowers.
Shipping service delivery: Some companies ship flowers directly to the recipient from exotic locations, and these may offer a wider variety of choices than local florists. Flowers shipped from a long distance usually arrive in a well-insulated box and are delivered by a shipping service like UPS or FedEx.
The Basics: The Bouqs Company’s bouquets are so beautiful that brides are known to order them for weddings. The service offers sustainably grown, farm-direct bouquets from local artisans, all clearly marked with a price and delivery date so there are no surprises at checkout.
Because literally no other company we called did this, or came anywhere close to matching this level of service. Only one other company, ProFlowers, got a decent customer service score. This was a refreshing change after dealing with companies like FlowerPetal and Ava’s Flowers, which kept us on hold for so long that we finally hung up. Even worse was 1-800-Flowers: The company greeted us with an automated operator, who proceeded to connect us to a conference call center, demand a passcode and then hang up on us. If we’d had truly urgent questions, FTD was one of the few services that left us confident we’d actually be able to get in touch with a human being.
Gladioli have a tall flower stem composed of multiple flowers that can measure up to 4 feet tall. They are typically used in fan sprays, which are classic and elegant arrangements for traditional funeral services. The gladiolus embodies strength of character, sincerity, and moral integrity. They are available in a wide range of colors, including white, pink, red, purple, yellow, orange, salmon, and green.
Blooms Today serves customers in every state, with quality bouquets from FTD, 1-800-Flowers and Teleflora as well as directly from growers. The company has been in business for over 15 years and now offers flowers, live plants and gift baskets.
Avas Flowers started with a single brick-and-mortar location in New Jersey over 30 years ago. Today it is an affiliated partner of FTD Florist, Teleflora, 800Flowers and others, providing fresh and fun floral arrangements.
BloomNation connects local florists and consumers. Customers can order bouquets online, which are then arranged and delivered by a local florist. They serve approximately 3,000 cities. The company was started in 2011.
We settled on a standard order for the 14 remaining companies: a dozen long-stemmed red roses. Since most rely on local florists to actually fulfill the orders, bouquets vary depending on location. To see how that played out in real life, we sent 14 bouquets to our writer in Chicago and the same 14 to our offices in Seattle — which company would deliver the same quality of flowers in two urban locations?
Growing your own flowers may look like a crazy idea, but it works for several UK based florists. For example, the garden gate flower company is famous for growing their own flowers. Though this business model has its own drawbacks like the inability to source flowers out of season and long quiet times. This company overcomes those issues using their entrepreneurial spirit: bridal consultations, blogging, tutoring and by being ready to take an opportunity when such arises. If you want to learn more about them check out their blog.
A Fair Trade certification is the most widely accepted method of ensuring your flowers come from a reputable source. Fair Trade standards revolve around six main ideas: empowerment, fundamental rights at work, livable wages and working conditions, sustainable production, transparency, and an internal management system. Essentially, you’re paying for flowers that are sustainably grown by employees paid a living wage and treated well. To become Fair Trade certified, farms must go through a lengthy application and review process. Because most flower delivery services work with a large network of farmers, it’s unlikely that all of any provider’s floral arrangements will be certified. But most of our top picks offer at least one bouquet option:
While lovely, the FTD bouquet was not actually the most stunning arrangement we saw. Where FTD won us over was with its consistency in all four of our test cities — the company’s bouquets got top scores in Chicago, Seattle, and our two rural communities, which we discovered is hard to do. In Seattle, tiny purple buds accented the roses, and this delivery was the only one that included a little red ribbon around the vase. In our two rural cities, the quality of the roses was striking, although our Wisconsin-based recipient pointed out that each FTD bouquet had a lot more greenery than the pictures on the website suggested — which is good or bad depending on how you feel about greenery.
Shipping procedures: Most flowers will be grown in warm climates and shipped many miles before arriving at the flower shop or being delivered to the recipient. If you order flowers that will be delivered by a shipping company instead of a florist, make sure the company will either refrigerate them and/or ship them in an insulated box.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today’s consumer products and services.
Top-notch flower delivery companies provide tracking information online and by phone so you don’t need to wonder whether your flowers arrived. You can check the status of your bouquet as it travels toward your intended recipient.
A first-rate online flower delivery service makes it easy to order flowers online or by phone and can answer your questions quickly and courteously. Another useful service is the electronic reminders that you can sign up to receive. If you have ever forgotten a birthday or anniversary, you will no doubt appreciate an electronic reminder so that disaster doesn’t happen again. In addition, some have customer loyalty programs that let you accumulate points for discounts and special offerings.
Information in this guide is general in nature and is intended for informational purposes only; it is not legal, health, investment or tax advice. ConsumerAffairs.com makes no representation as to the accuracy of the information provided and assumes no liability for any damages or loss arising from its use.
Last but not the least the wholesales. If you are based in London there are several options you can chose from. You can go for an online wholesaler which can provide a great range of flowers at your fingertips, day or night. But it is not the same experience as picking flowers yourself.
Flowers are a classic gift for romantic partners and significant others to send one another. Bouquets can be sent on special occasions, like anniversaries, or just to remind your partner that you value and appreciate them.
The type of flowers you choose can express specific sentiments. The traditional language of flowers provides a way to convey your feelings and send a meaningful message. The gift of a plant is often an ideal choice, as they provide a long-lasting tribute to the loved one lost, as well as a constant reminder of the friendship and affection you wish to support the bereaved through the grieving process.
PickupFlowers. Did the roses arrive? Yes. But there was no vase and no water, and in Seattle, six of those roses were carnations. The company had an appalling website that felt so sketchy that we paused hard before entering our credit card information, and customer service answered zero of our three calls. In Chicago, the bouquet was delivered with a free small box of Godiva chocolate, but the chocolates were completely melted. Bummer.
The world of online flower delivery today is drastically different. A variety of services offer gorgeous bouquets, plus approachable, transparent prices and quick, easy delivery. Below are the five best ones around, all personally tested and vetted by our team. Time to make Mom proud.
Add-ons: Expect to pay for anything you’d like to send in addition to the flowers. Many companies allow consumers to send a variety of other gifts, such as live plants, stuffed animals, candies and chocolate, cookies, fresh fruit and even champagne.
When we looked at Yelp and Better Business Bureau reviews for our remaining contenders, we found the same complaint again and again: Flowers never arrived, and the person ordering them had no idea until they called to check if their intended recipient liked them. To help avoid some seriously awkward phone calls, we made sure all remaining companies offered online tracking. This lets you monitor, for yourself, whether your bouquet has been delivered.
For us, “best” meant a company that would be able to deliver flowers anywhere in the United States. We didn’t include mobile apps, focusing solely on flowers that can be ordered through a website. We also looked only at companies that deliver to individuals, leaving off florists that specialize in arrangements for events, groups, or corporations. That left us with 29 companies, and we started by analyzing their flower selection, ordering experience, quality, and customer service to find our top picks.
Ava’s Flowers and ProFlowers. Both of these companies had the same problem as Flower.com — they were great in some cities and awful in others, gathering both very high and very low scores depending on location. In Chicago, both companies sent the worst, saddest bouquets our writer received — the roses were shedding leaves and petals like crazy; some blossoms were entirely broken off; and the stems hadn’t been dethorned. So why include them on our list of companies to consider? Because in Seattle, both Ava’s Flowers and ProFlowers got perfect scores.
In our search for the best flower delivery service, we bought fresh flowers from each vendor, along with bouquets from vendors that did not make it into our final comparison. We noted if the flowers were delivered on time, observed their appearance upon arrival and then determined which stayed the freshest over time. We compared the services accordingly.
We find the best of everything. How? We start with the world. We narrow down our list with expert insight and cut anything that doesn’t meet our standards. We hand-test the finalists. Then, we name our top picks.
And more and more of us are ordering our Mother’s Day flowers online. Low prices and convenience are the lure: Virtual flower shops can keep prices down because their website is their storefront, and their flowers are often delivered from central warehouses. (Many of them also keep a portion of the sales placed through their websites that they pass on to local florists.) As a result, revenue for online florists has been growing 2.5 percent annually in the past five years as revenue for walk-in flower shops has dropped by 1.2 percent each year during the same time period, according to market research by IBISWorld.
Exclusively for our readers, this Daisy Bouquet drops from $39.99 to $32.99 at Florists.com. Plus it ships free, which saves $14.99 in fees. It features yellow and white daisies in a clear vase. You can choose delivery dates through 7/31 with select blackout dates; check the calendar for all available dates. Please note, some dates (including weekends) will incur an additional fee. You can also choose to double the bouquet for $5 more. Florists.com guarantees their products, and will offer a replacement or refund for any issues. Sales tax is charged in most states.
Many sites offer flowers for birthdays, anniversaries, weddings, funerals and “just because.” Corporations often send floral gifts to employees or other firms. If you do not want to give someone a floral bouquet – and for some people, this implies a romantic message – you might prefer to order a live green plant, a bonsai plant or a dish garden with cacti. These kinds of gifts could be perceived as more professional and would safely congratulate or thank someone without sending the wrong message.
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Same-day delivery: Floral arrangements ordered before 2:00 p.m. in the recipient’s location on business days can be delivered the same day. Buyers must order before noon on Saturdays for same-day delivery.
The Basics: Farmgirl offers a variety of floral arrangements, snacks, and gift boxes, all ethically sourced and beautifully packaged in burlap. Just put in your zip code to see what’s available in your area. Two insider tips: The Peony by the Pound was one of the best-selling flower arrangements last year and when you select With Heart: Every Mother Counts Farmgirl Flowers donates $10 to Every Mother Counts. It’s basically two gifts for one.